PLEASE READ THIS PRIVACY STATEMENT CAREFULLY

Dr. Patricia Heitmann respects every User’s privacy, and we are committed to being transparent with you about how we handle personal  data. This Privacy Policy explains how Dr. Patricia Heitmann collects, shares, and uses personal data you provide to us when you use the Dr. Patricia Heitmann Services or otherwise interact with us. We also offered some sections for you to learn how you can exercise your privacy rights and choices.

This Privacy Policy applies when you access or use the services and tools offered through our Services (“Dr. Patricia Heitmann Services”) or otherwise interact with us. Our Terms of Use also govern your access to our Services and use of Dr. Patricia Heitmann  Services. Capitalized terms used but not defined in this Privacy Policy can be found in our Terms of Use.

Please read this Privacy Policy carefully before accessing our Services and using the Dr. Patricia Heitmann Services. If you have any questions, please contact us at info@liebes-leben.org

1. Overview

Welcome to the Beziehungscoach-berlin.com site, and Services.

Dr. Patricia Heitmann (“we,” “us,” or “Our”) respects the privacy rights of its users and understands the importance of protecting and handling information collected about you under both the law and best practice. This Privacy Notice has been composed for providing you with the information that you are entitled to (in case you are a private person, i.e. a data subject) according to Article 13 and Article 14 of EU General Data Protection Regulation, i.e., Regulation (EU) 2016/679 (“GDPR”), the German Telemedia Act (TMA) (§§ 11–16).[1] and The German Privacy Act (Bundesdatenschutzgesetz – BDSG).

This Privacy Policy and the statement is created to explain to you how we (www.beziehungscoach-berlin.com,  or one of our other Services) collect your data, how we process them, how we secure them, how we might share them as regards to providing our services and how we store them. This Privacy Statement also describes what rights you have regarding your data, how you give your consent, and how to withdraw your consent.

1. Overview
2. Acceptance And Use
3. Who We Are
4. Summary of Personal Information and Use
5. Purposes of Data Collection
6. Data Protection Principles
7. Types Of Data We Collect From You
8. How We Collect Your Information
9. Information We Collect Automatically
10. Cookie Policy
11. How We Use Your Data
12. With Whom We Share Your Data
13. Do Not Track
14. EEA Data subjects
15. Your Data Protection Rights
16. Our Policy Towards Children
17. Data Security
18. Data Controller and Complaints
19. Fraud and Crime Prevention
20. Jurisdiction
21. Changes to our Privacy Policy
22. Contact Us

2. Acceptance And Use

This privacy policy covers Beziehungscoach-berlin.com and its subsidiaries, including (collectively, “Dr. Patricia Heitmann we, us, or our). Using our site and Services, you signify acceptance to the terms of this Privacy Policy, which is considered your official consent to process your personal information, your consent to the collection, use, and disclosure of your personal information as described further below.

Suppose you do not agree with or you are not comfortable with any aspect of this Privacy Policy. In that case, you should immediately discontinue your access to the Dr. Patricia Heitmann site and Services.

3. Who We Are

Dr. Patricia Heitmann provides life & business coaching for adults in all aspects of life. The coaching sessions take place live as well as via Skype, Zoom or telephone.

The Coaching session is designed for individual’s, process-oriented service to support, promote, improve and develop a person’s ability to act. The professional coaching relationship between coachee and coach is designed to support the process of developing the coache’s personal and professional goals, as well as strategies and approaches to achieve them. The coachee is completely responsible for his/her own well-being during coaching sessions as well as beyond them, including any choices and decisions he/she makes. It is the Coachee’s free responsibility and choice to implement the solutions developed in coaching and to take advantage of coaching sessions offered or to discontinue coaching.

No promises of healing are made. Coaching is not a diagnostic procedure, medical or psychological therapy or any other form of healing, does not treat any illnesses or symptoms of illnesses.

The fee for a coaching unit (= 90 minutes) is 140 Euro plus VAT. The fee for three coaching units is 380 Euro. A double Coaching session costs 270 Euro.

4. Summary of Personal Information and Use

  • We may collect or obtain Personal Data about you, and this information may be stored or processed within the Germany Region through the following methods:
    directly from you (e.g., where you contact us); in the course of our relationship with you (e.g., if you use the services or sign up for an account with us);

We may also receive Personal Information about you from third parties.

5. Purposes of Data Collection

For data collection methods as described by Dr. Patricia Heitmann in this privacy statement, the following examples of uses of this Personal Information may be used for:

  • Provision of Services to you
  • Offering and Improving the site and Services
  • Communication
  • User Engagement
  • Legal Compliance

6. Data Protection Principles

We collect, process, and use personal data (under the definitions of The German Privacy Act (Bundesdatenschutzgesetz – BDSG) and the European Union GDPR to provide our services. Personal data means any information that enables us to identify you, directly or indirectly, such as name, email, address, telephone number, any form of identification number, or one or more
factors specific to you or your beneficiary’s identity.

We are committed to complying with applicable data protection laws and will ensure that personal data is:

  • Used lawfully, fairly, and transparently;
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
  • Relevant to the purposes we have told you about and limited only to those purposes;
  • Accurate and kept up to date;
  • Kept only as long as necessary for the purposes we have told you about;

7. Types Of Data We Collect From You

We will sometimes collect your personal information such as name and email to provide you with some part of our services, like sending you newsletters, to announce our latest products and services, or promotions. We will collect these information via various means such as Posting comments in our blog, using the contact form on the website etc.

We do not collect or otherwise Process Personal Information about race or ethnicity, political opinions, religious, philosophical beliefs, mental health, sexual life, or any other information that may be deemed to be sensitive (collectively, “Sensitive Personal Information”) in the ordinary course of our services. Where it becomes necessary to Process Sensitive Personal Information, we would rely on one of the following legal bases:

  • Compliance with applicable law: We may Process your Sensitive Personal Information where the processing is required or permitted by applicable law;
  • Detection and prevention of Fraud: We may Process your Sensitive Personal Information where the processing is necessary for the detection or prevention of crime (including the prevention of fraud);
  • Consent: We may Process your Sensitive Personal Information where we have, under applicable law, obtained your prior, express consent before Processing your Sensitive Personal Information.
  • Children under 18. The Services are not intended for use by children, especially those under 18. No one under the age of 18 should provide any Personal Information. If it is discovered that we have collected Personal Information from someone under 18 years, we will delete that information immediately.
  1. Personal Identifiable Information (PII). While using our service, we may ask you to provide us with certain, personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include but is not limited to.
  • Name
  • Date of birth,
  • email address
  • telephone number,
  1. Location information: location data that describes your device’s precise geographic location (“Precise Location Data”).
  2. Correspondence: You may choose to provide us with additional personal information. For example, we may collect your name, email address, and other personal information when you fill out a survey, participate in a promotion,  request customer support, or otherwise communicate with us.

8. How We Collect Your Information

We may collect or obtain User Information about you: directly from you (e.g., where you contact us on our website); in the course of our relationship with you; when you make your Personal Information public through commentin on one of our blog posts. We may also receive User Information about you from third parties (e.g., German job platforms, Linked-In and social network sites). We may also create User Information about you, such as records of your interactions with us. Dr. Patricia Heitmann is not responsible for Personal Information you volunteer about yourself in public areas of the Services. This policy does not cover the practices of third parties who may provide information about you to Dr. Patricia Heitmann

9. Information We Collect Automatically

When you use the Services, including when you visit our sites, we automatically collect information about how you use the Services and the devices you use to access the Services. We may also generate information about you. Examples of the Information we collect automatically are:

  • IP Address
  • Location information – general location information from your computer or mobile device or precise GPS location information from your mobile device.
  • Unique Identifiers, including MAC Address, Ad IDs, and device attributes, such as operating system and browser type, and usage patterns.
  • Usage Data, such as weblog data, referring and exit pages and URLs, Services type,
    number of clicks, domain names, landing pages, pages, and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used our Services, the frequency of your use of our Services, error logs, and other similar Information

10. GDPR Cookie policy/GDPR Cookie Consent

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. This policy grants us the permission to use cookies on our website in order to maintain the functions of our services.

We will only Process your User Information with your consent by placing Cookies and similar technologies on the Services. Certain tracking technologies enable us to assign a unique identifier to you and relate information about your use of the Services to Other Information about you, including your User Information, to learn more about you so we can provide you with relevant content and functionality of our services. Our partners and Dr. Patricia Heitmann also use these technologies to analyze trends; administer the Services; collect and store information such as user settings, anonymous browser identifiers, and video viewing history; supplement to our server logs and other methods of traffic and response measurement; track users’ location and movements around the Services; gather demographic information about our user base; and to improve our understanding of traffic on the Services, and visitor behavior.

Personal Data (Or Data) Under Cookies Statement

Any data that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data Cookies

Information collected automatically through this Site, which can include: the IP addresses or domain names of the computers utilized by the patient who use this site, the URI addresses (uniform resource identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the state, the features of the browser and the operating system utilized by the user, the various time details per visit (e.g., the time spent on each page within the site) and the details about the path followed within the site with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user’s it environment.

User

The individual/patient using the website, application and services, who, unless otherwise specified, coincides with the data subject.

Data subject

The natural person to whom the personal data refers.

Data processor (or data supervisor)

The natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller, as described in this privacy policy.

Data controller (or owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data, including the security measures concerning the operation and use of this site. The data controller, unless otherwise specified, is the owner of this site.

Type of cookies

We use the following types of cookies with your consent for the functioning of our site:

  • Necessary – these are cookies which are essential for the  running of our site. They include for example, cookies that allow you to remain logged into our site. Without these cookies, parts of our site would not function. These cookies do not track where
    you have been on the internet and do not gather information about you that could be used for marketing purposes.
  • Functionality – these cookies are used to remember your preferences on our site and to provide enhanced, more personal features. Functional cookies do not track your internet usage or gather information which could be used for selling advertising, but they do help with serving advertising.
  • Google Analytics – analytical performance cookies are used to monitor the performance of our site, for example, to determine the number of page views and the number of unique users a site has. Web analytics services may be designed and operated by third parties.
  • Third Party Analytics – Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. E.g Use of All In One WP Security & Firewall, and YouTube etc
  • Google recaptcha – we use Google reCAPTCHA, and Google invisible reCAPTCHA to detect robotic users.

Dr. Patricia Heitmann will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for site operators and providing other services relating to site activity and internet usage. We may also transfer this information to third parties where required to do so by law, or where such third parties process the information on our behalf. Dr. Patricia Heitmann will not associate your IP address with any other data held by us.

Your Choices Regarding Disabling Or Blocking Cookies?

If you’d like to stop the use of cookies on your browser or refuse cookies; please visit the help pages of your web browser and follow the prompt menu to stop cookies. However, you should know that when you delete cookies or refuse to accept them, you might not be able to use all of the features our website, application and services offers, you may not be able to store your preferences, and some of our pages might not display properly.

11. How We Use Your Data

We may Process User Information for the following purposes: providing the Services to you; communicating with you; and ensuring the security of our systems; conducting investigations where necessary; compliance with applicable law; and improving our Services.

The purposes for which we may Process User Information, subject to applicable law, include:

  • Providing our Services to You: we use your data to provide you our Services to you.
  • Offering and Improving the Services: operating and managing the Services for you; providing personalized content to you; communicating and interacting with you via the Services; identifying issues with the Services and planning improvements to or creating new Services; and notifying you of changes to any of our Services.
  • Communications: communicating with you via any means (including via email, telephone, text message, social media, post, or in-person) regarding news items and other information in which you may be interested, subject to ensuring that such communications are provided to you in compliance with applicable law; maintaining and updating your contact information where appropriate; and obtaining your prior, opt-in consent where required.
  • Security:electronic security measures (including monitoring of login records and access details) to help mitigate the risk of and provide the ability to identify and rectify a security incident.
  • Investigations: detecting, investigating, and preventing breaches of policy, and criminal
    offenses, under applicable law.
  • Legal Proceedings: establishing, exercising, and defending legal rights.
  • Legal Compliance: Subject to applicable law, we reserve the right to release information concerning any user of Services when we have grounds to believe that the user is in violation of our Terms of Use or other published guidelines or has engaged in (or we have grounds to believe is engaging in) any illegal activity, and to release information in response to court and governmental orders, other requests from government entities, civil subpoenas, discovery requests and otherwise as required by law or regulatory obligations.

12. With Whom We Share Your Data

Dr. Patricia Heitmann only shares your personal information with third parties under the circumstances described below. We do not sell or otherwise disclose personal information we collect about you for monetary or other valuable consideration.

  • Authorized vendors: We may share your data with third-party vendors that help us operate our Services, deliver our services, and comply with your instructions and contractual obligations. These include payment processors, content delivery networks
    (CDNs), cloud-based hosting services, monitoring services, email service providers, quality assurance and testing vendors, fraud and abuse prevention vendors, customer relations management (CRM), vendors
  • Business Partners: We sometimes partner with third parties to offer you our services and other programs. To participate in these services, you may be required to provide your email address and additional personal information. We will only share your data with a business partner when you expressly authorize us to do so.
  • Certain legal obligations: Dr. Patricia Heitmann may be required to disclose personal information if directed by a court of law or other governmental entities. Without limiting the preceding, we reserve the right to disclose such information where we have a good faith basis to believe that such action is necessary to: comply with applicable laws, regulations, court orders, government, and law enforcement agencies’ requests, protect and defend Dr. Patricia Heitmann’s or a third party’s rights and property, or the safety of Dr. Patricia Heitmann, our users, our employees, or others, prevent, detect, investigate and take measures against criminal activity, fraud, and misuse or unauthorized use of our Services and to enforce our Terms of Use or other agreements or policies, to the extent permitted by law, we will attempt to give you prior notice before disclosing your information in response to such a request.
  • With Your Consent: Dr. Patricia Heitmann may send your personal information to a third party when you consent to do so or in your direction. For example, this may occur when we complete a transaction at your request.

13. Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in specific web browsers and devices. DNT is a way for users to inform site, And Services that they do not want certain information about their webpage visits collected over time across the site, Servicess, or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

14. EEA Data Subjects

For individuals who are located in the European Economic Area or Switzerland (collectively “EEA Residents”), data collected from you may be transferred or processed in the United Kingdom (Collectively “Data Subjects”). When their data is collected, we rely on legal bases for processing your information. We generally only process your data where we are required to, where the processing is necessary to perform any contracts we entered with you (or to take steps at your request before entering into a contract with you), for our legitimate interests to operate our business or to protect the Dr. Patricia Heitmann Site or your property, rights, or safety, or where we have obtained your consent to do so.

15. Your Data Protection Rights

We enable you to make numerous choices about your data: Below is the following data protection rights you have when you use our services.

  • You may choose not to provide us with certain information.
  • Suppose you wish to access, correct, update or request deletion of your personal information. In that case, you can do so at any time by contacting us through the customer services portal or at the information provided at the bottom of this Privacy Policy.
  • If you request access to your data, we will confirm whether we hold your information and provide you with a copy, explaining how we process it and why, how long we store it for, and your rights associated with it.
  • If you request the deletion of your personal information, we will erase it. Please note that we will need to retain any information that we require to fulfill our legal obligations or establish, exercise, or defend a legal claim.
  • You can object to your personal information processing, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by contacting us through the customer services portal or at the information provided at the bottom of this Privacy Policy.
  • You have the right to opt-out of the email marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.
  • Opting Out Of Messages from Us: To opt-out of any future promotional messages from us, you should unsubscribe in the body of the promotional message sent to you (found at the bottom of the email) or send an unsubscribe request to us. We will process your request within a reasonable time after receipt.
  • Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. Please contact us for more information, and we will send you a link or our data protection officer’s address.
  • The easiest way to submit your request to us is through our Customer support email found at the bottom of this Privacy Policy. We respond to all requests we receive from individuals wishing to exercise their data protection rights under applicable data protection laws.

16. Our Policy Towards Children

Beziehungscoach-berlin.com complies with the European Union GDPR Children’s Online Privacy Protection Regulation. This policy provides us with authorization to process and receive data from children under 18 years but with a parental guardian’s supervision. We do not knowingly request to collect personal information from any person under the age of 18. We do not permit anyone below 18 years of age to use our services and Services. Please notify us if you know of any individuals under the age of 18 using our site and Services so we can take action to prevent access to our Services.

17. Data Security

We are committed to maintaining your data’s security, having measures in place to protect against the loss, misuse, and alteration of the data under our control. We employ modern and secure techniques to protect our systems from intrusion by unauthorized individuals, and we regularly upgrade our security as better methods become available. Our data centers and our partners utilize new physical security measures to prevent  unauthorized access to the facility. All personal data are also protected in a location behind firewalls and other sophisticated security systems with limited (need-to-know) administrative access.

Please be aware that no security measures are perfect or impenetrable. Therefore, although we use industry-standard practices to protect your privacy, we cannot (and do not) guarantee the absolute security of personal data.

18. Data Controller and Complaints

Dr. Patricia Heitmann and Beziehungscoach-berlin.com are the data controllers for the personal data collected in connection with the services in the European Economic Area and the United Kingdom. Beziehungscoach-berlin.com is also the data controller for the personal data collected in connection with the use of Beziehungscoach-berlin.com’s services anywhere else.

Beziehungscoach-berlin.com operates and processes data globally. We may also transfer data to countries other than the one where our users live or use Dr. Patricia Heitmann.com’s services. We do so to fulfill our agreements with users, such as our Terms of Use, or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law. For Questions, comments, and complaints about our data practices, please send a message or complaints to our Data Protection Officer info@liebes-leben.org

19. Fraud and Crime Prevention

Sometimes, Dr. Patricia Heitmann will use fraud and crime prevention strategies to ascertain if your personal information or accounts is being used for fraud or money-laundering.

If we think there is a risk of fraud, we may stop activity on the accounts or refuse you access to them. We might also check and share your information with fraud prevention agencies. If fraud is identified or suspected, these agencies may keep a record of that information and we may refuse to provide any services. Law enforcement agencies may access and use this information.

20. Jurisdiction

The German Telemedia Act (TMA) (§§ 11–16).[1], The German Privacy Act (Bundesdatenschutzgesetz – BDSG) and the Germany Federal Court will govern this privacy policy and service, related to this website.

21. Changes To our Privacy Policy

Dr. Patricia Heitmann continually strives to implement new technologies and processes to protect you better, your privacy, and your use of the Dr. Patricia Heitmann service. As a result, changes to this privacy policy may be made by Dr. Patricia Heitmann from time to time. In no event will these changes result in the degradation of any security measures designed to protect you from unauthorized disclosure.

22. Contact Us

If you have any questions about this privacy policy, please contact us at info@liebes-leben.org